Terms and conditions
TERMS & CONDITIONS OF BUSINESS
registration number: 07701133
1.1. These Terms form an agreement betweenAllpoints Painters & Decorators Ltd (the Contractor) and the person ororganisation accepting its quotation (the Customer).
1.2. The Terms apply when supplied before contract acceptance. The accepted quotation, agreed specifications and any written variations form part of the contract.
1.3. Quotations are valid for 30 days unless stated otherwise. Changes must be agreed in writing. Joint Customers are jointly and severally responsible where legally permitted.
1.4. Nothing in these Terms limits statutory consumer rights.
2.1. Only works expressly described in the accepted quotation are included. Quotations are based on information reasonably available at assessment.
2.2. Concealed defects, additional preparation or repairs discovered later will be explained and separately priced before extra chargeable work proceeds.
2.3. Prices will identify whether VAT is included or excluded; applicable VAT will be charged as stated in the quotation.
3.1. The Contractor will perform services with reasonable care and skill, using competent personnel and appropriate equipment and materials, in accordance with applicable health and safety requirements.
3.2. The Contractor will maintain appropriate public and employers’ liability insurance and remain responsible for contractual work carried out by its employees or subcontractors.
3.3. Reasonable precautions will be taken to protect adjacent surfaces and minimise disruption.
4.1. The Customer must provide safe and reasonable access during agreed hours and remove furniture, pictures, valuables and fragile items from work areas unless otherwise agreed.
4.2. The Customer will provide reasonable access to electricity, water and toilet facilities, and keep children, pets and unauthorised persons away from work areas.
4.3. The Customer must disclose known hazards, damp, leaks, structural defects or suspected asbestos, arrange required consents and coordinate other trades.
4.4. Reasonable and evidenced additional costs caused by Customer delays or lack of access may be charged where explained and agreed as appropriate.
5.1. Preparation and coatings will followthe agreed specification. Existing imperfections or unstable substrates may affect the final finish; this does not excuse preparation specifically included in the quotation.
5.2. Significant unforeseen defects will be discussed before additional remedial work. The Customer must approve colours and finishes before ordering or application.
5.3. Colour appearance may vary with lighting, substrate and finish. Specialist products will be applied in accordance with manufacturer guidance where reasonably practicable.
6.1. Commencement dates will be confirmed in writing. Completion dates are estimates unless expressly agreed as binding.
6.2. The Contractor will communicate material delays, including those arising from weather, drying conditions,supply issues, access restrictions or unforeseen defects, and provide revised estimates.
6.3. Neither party’s statutory rights or remedies for breach are excluded by this clause.
7.1. Unless agreed otherwise in writing,the labour charge (including applicable VAT as shown on the quotation) is payable 50% on the first day of work and 50% upon completion.
7.2. Materials are excluded from these labour instalments unless expressly included in the accepted quotation. Materials are normally invoiced separately upon completion, with applicable VAT.
7.3. Where material costs are substantial or items are specialist, bespoke or non-returnable, the Contractor may require payment for those materials before purchase, provided this is clearly agreed in writing before ordering.
7.4. Any additional work or materials outside the agreed scope require Customer approval before charging. All payment amounts and due dates will be confirmed on the quotation or invoice.
7.5. Customers selecting the optional interest-free labour payment plan are governed instead by Section 8 for labour payments.
8.1. The Contractor may offer eligible residential Customers an optional interest-free instalment arrangement for LABOUR COSTS ONLY, including applicable VAT. MATERIALS CANNOT BE INCLUDED in this plan.
8.2. The standard illustrative labour payment schedule is: 25% deposit when booking (to secure the date); 25% on the first day of work; 25% one calendar month after commencement; and 25% two calendar months after commencement.
8.3. The payment schedule may vary with project value, scope and duration. Before activation, the parties must agree in writing the labour total, each instalment amount, each due date and any changesto the standard schedule.
8.4. Instalments will be collected through the Contractor’s nominated payment service using Stripe-supported card payments, with the Customer’s authorisation. The Customer must maintain valid payment details.
8.5. The plan carries no interest or additional payment-plan fees. The Customer remains responsible for agreed instalments, subject to statutory rights and legitimate disputes.
8.6. Materials will normally be invoiced separately upon completion, including applicable VAT. Where substantial, specialist, bespoke or non-returnable materials are required, advance payment before purchase may be requested and agreed in writing. Materials are never eligible for deferred payment under this plan.
8.7. Additional works and materials outsidethe accepted quotation will be separately priced and agreed, with their payment terms recorded in writing.
8.8. If an instalment fails, the Contractorwill notify the Customer and request payment within seven calendar days ofnotification.
8.9. Where work is ongoing and a nundisputed instalment remains overdue, the Contractor may suspend further workafter reasonable written notice, where legally permitted.
8.10. Where work has finished and an agreed instalment remains unpaid, the Contractor may pursue lawful debt recovery ,including written demands and court proceedings if necessary.
8.11. No interest or additional payment-plan penalties will be charged to residential Customers. Any recovery of court fees or legal costs is subject to applicable law and court orders.
8.12. If the project commencement date changes, any resulting payment-date adjustments must be confirmed in writing. Cancellation, refunds and disputes remain subject to statutory rights.
8.13. The Contractor will offer this arrangement only where legally permitted, including under applicable consumer-credit legislation.
9.1. Unless agreed otherwise, commercial invoices are due within 30 calendar days of invoice. Deposits, staged payments or advance material payments may be specified in the quotation.
9.2. Where applicable, overdue commercial debts may attract statutory interest and recovery compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
9.3. Work may be suspended for undisputed overdue payments after reasonable written notice, where lawful.
10.1. Payment may be made by bank transfer,debit card, credit card or cash, subject to payment arrangements agreed in advance. Cheques require prior agreement and clearance.
10.2. No surcharge will be applied forordinary consumer debit or credit card payments.
11.1. The Customer may request cancellation in writing. Any cancellation charge must reflect reasonable losses arising from cancellation, subject to statutory rights and the duty to mitigate loss.
11.2. Allowable losses may include reasonable evidenced administration, committed third-party costs and specially purchased non-returnable materials, where legally recoverable.
11.3. Deposits are advance payments, not automatically non-refundable. Any excess over amounts lawfully retained will be refunded within a reasonable period.
11.4. If the Contractor cancels without lawful justification, payments for unsupplied work or materials will b erefunded, without limiting other legal remedies.
12.1. Requests to change commencement dates must be made in writing and are subject to availability.
12.2. Any Customer-caused additional charge must be reasonable, demonstrable and explained before the revised date isagreed. No charge applies where prohibited by law or due to the Contractor’s breach.
13.1. Where a residential contract is made at a distance or off-premises, a statutory 14-day cancellation period may apply, subject to legal exceptions.
13.2. The Contractor will provide required cancellation information. If the Customer expressly requests work to start during that period, payment for services already supplied may be due only where the applicable legal conditions are met.
13.3. These Terms do not override theConsumer Contracts (Information, Cancellation and Additional Charges)Regulations 2013.
14.1. Additional work must be priced and approved in writing before proceeding. The written variation should identifycost, VAT, any time impact and payment arrangements.
14.2. Verbal requests do not by themselves authorise additional charges.
15.1. The Customer will have a reasonable opportunity to inspect completed work and raise concerns. The Contractor will be given a reasonable opportunity to investigate and remedy defects for which it is responsible.
15.2. Any with holding of payment must be lawful and proportionate; statutory rights remain unaffected.
16.1. The Contractor provides a 12-month workmanship guarantee from completion, in addition to statutory rights.
16.2. This covers defects attributable to faulty workmanship, but not ordinary wear, misuse or external causes such as water ingress, structural movement or underlying substrate failure unless the Contractor is legally responsible.
16.3. Manufacturer warranties apply whererelevant. Nothing limits rights under the Consumer Rights Act 2015.
17.1. Contractor tools and equipment remain Contractor property. Ownership of supplied goods may remain with the Contractor until paid for only to the extent legally enforceable, and not so as to interfere with consumer rights or materials incorporated into the property.
17.2. The Customer must not interfere with equipment stored on site. Customer-supplied materials must be suitable; identifiable concerns will be raised.
18.1. The Contractor may suspend work where conditions create significant safety risks. The Customer must not interfere with scaffolding, access equipment, machinery or hazardous materials.
18.2. Any necessary change to cost or programme will be discussed and agreed where applicable.
19.1. The Contractor is responsible for loss or damage caused by its negligence or breach of contract, subject toapplicable law.
19.2. Nothing excludes liability for deathor personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.
20.1. Either party may terminate for a serious breach where the other party fails to remedy a remediable breach within a reasonable time after written notice.
20.2. On termination, completed work ,materials and payments will be accounted for fairly, in accordance with the cancellation provisions and applicable law.
21.1. Complaints should be submitted inwriting with supporting details where available. The Contractor will acknowledge and investigate concerns within a reasonable time.
21.2. The parties may consider mediation or appropriate alternative dispute resolution. Neither party is prevented from exercising legal rights.
22.1. Notices and contractual communications may be sent by email or post to the addresses provided. Changes to scope, price or payment terms must be confirmed in writing.
23.1. Personal information will be handled under UK GDPR and the Data Protection Act 2018 for quotations, contract administration, invoicing, payment processing and communications.
23.2. Information may be shared with relevant service providers as lawfully necessary. Further details are set out in the Contractor’s Privacy Policy.
24.1. These Terms are governed by the laws of England and Wales. Disputes are subject to the appropriate courts, without prejudice to mandatory consumer jurisdiction rights.
25.1. By accepting the quotation after receiving these Terms, the Customer agrees to the contract subject to statutory rights. These Terms must be read with the accepted quotation, agreed scope andany separately signed payment schedule.
25.2. Allpoints Painters & Decorators Ltd | Company Registration Number 07701133 | Registered in England and Wales.
This agreement is made between Allpoints Painters & Decorators Ltd (a company incorporated in England,) herein after referred to as the Contractor, and the Customer, whose details are set out on the accepted quotation provided by the Contractor.
By accepting the Contractor’s quotation, the Customer acknowledges and agrees to be bound by these Terms and Conditions.
Any amendments, extras, or deviations from these Terms that are required due to the nature of the work or materials will be set out separately, confirmed in writing, and must be accepted by the Customer. Unless otherwise stated in such variations, these Terms and Conditions will remain in force.
Where more than one party is identified as the Customer (for example, joint homeowners or business partners), all parties will be equally and jointly responsible for meeting the obligations of the contract.
Quotations remain valid for 30 days from issue, unless otherwise specified.
My name is Yasmin Reeves and I set up my painting and decorating company in 2011. I am proud to offer a professional and bespoke painting and decorating service.
As a hobby I always decorated my own home but, like many, life can get in the way of creating your dream home. I longed to save some valuable family time, by finding the right trades-person in my home to complete the painting for me. I was looking for a female painter and decorator but struggled to find any. I felt that woman trade services were under-represented. This was the starting point of my company being formed.
Fast forward to 2023 and I am pretty much a well-established company. I have since completed a Level 3 NVQ in Painting and decorating, set up a painting and decorating workshop in Rwanda, and taught painting and decorating in a prison and a college. On top of all of that, I have been voted “Best Business” in the Medway areas for 7 years running!
My team and I work in residential and commercial properties. We were fortunate to be able to work on Late Queen Elizabeth II’s, royal barge in 2018!
Saga Group Ltd.
One of our new clients in Folkestone, Saga Group Ltd, has recently begun reoccupying their office space following an extended period of remote working since 2022. As the company transitions back to a more dynamic, in-person work environment, there has been a renewed focus on revitalising and enhancing the workspace with newly painted and decorated walls.
I have been commissioned to assist with this transformation, primarily by creating a series of vibrant feature walls designed to bring energy, colour, and inspiration into the office. These design elements are tailored to reflect the company’s culture and values, contributing to a more engaging and welcoming atmosphere for returning employees.
It’s been a pleasure to support Saga Group in making their office a place that fosters creativity, collaboration, and renewed enthusiasm for workplace life.
Work is currently ongoing.
An Edwardian property going through some major redecorations works. One wall lined and papered and the remaining walls painted. Excluding woodwork.
A stunning townhouse in West Malling was transformed with vibrant colours and striking wallpaper feature walls. The homeowner had a keen eye for styling, making each wallpapered area a true focal point.
